Sure Signal not working - no lights

[kdugan]

Hi, just moved house and SS box won't power up, no lights at all.  We have no signal cover at all on mobiles.  Help would be appreciated.  Thanks.

[Retired-EricChe]

@davedutch

The light sequence you've advised of usually means there's a fault with the Sure Signal and it will need replacing.

It may be worth while trying to connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

If this doesn't work, please contact our Live Chat team to discuss arranging a replacement.

[davedutch]

Hi @ChazzD,
I have now swapped my sure signal v3 and trying a sure signal v2.  To see if it was the sure signal at fault.
I have supplied the information again below.  Please can you run the same checks for me your end as I still only have a power light on this box as well.

I have registered the new sure signal v2 box serial number etc on the vodafone website.

Speed Test:

http://www.speedtest.net/result/4977592165.png

Ping Test:

http://www.pingtest.net/result/137406554.png

IP:

86.162.93.34

Sure Signal serial number:

40110953086

Traceroute output:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 16 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 11 ms 11 ms 16 ms 31.55.187.188
5 14 ms 12 ms 22 ms core1-hu0-8-0-5.southbank.ukcore.bt.net [195.99.
127.178]
6 12 ms 12 ms 14 ms peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.
127.3]
7 14 ms 14 ms 14 ms lndgw2.arcor-ip.net [195.66.224.124]
8 14 ms 13 ms 15 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.

23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Many Thanks

[RichEdge]

Today we woke up to our Sure Signal 3 not working. No lights no nothing. Tried it in a different socket but no good. Can you help please.

[Retired-Charles]

@RichEdge - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[davedutch]

Hi @ChazzD

Sure signal v2 box seems to be working this morning. So no need for any action just now.

Many Thanks