Sure Signal not working - no lights

[Russp1]

All of a sudden my sure signal has stopped working. Does anyone know of a sollution as I am now having to go to the bottom of the garden to be able to speak on the phine again.

[BandOfBrothers]

Hi

Does anything in http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/... help.

You may need call Customer service on 191 for help if the power leads etc are ok.

Edit : A similar thread with information in.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/VSS-No-lights/td-p/2406648

[Russp1]

Phoned 191 and have been informed I have to buy another 1 for £100 😠😠😠😠

[Jenny]

@Russp1 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[ACBealing]

Can you look at my Suresignal 1 please. Serial 21224324067  Not connecting but unit seems alive presently lights 1 and 2 lit..  Done a factory reset.  Speedtest results app 55mb down 3mb up. Ip address from the link 80.7.47.45   Pingtest result B* ping 24ms jitter 1ms 

traceroute results below, don't look good to me.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

F:\Users\Andrew>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 11 ms 10 ms 10 ms sotn-core-2a-xe-817-0.network.virginmedia.net [8
6.22.184.85]
4 19 ms 13 ms 13 ms popl-bb-1c-ae14-0.network.virginmedia.net [62.25
3.175.30]
5 * * * Request timed out.
6 17 ms 15 ms 30 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
7 18 ms 18 ms 17 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 22 ms 19 ms 40 ms ldngw1.arcor-ip.net [195.66.224.209]
9 19 ms 18 ms 19 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

F:\Users\Andrew>^A

F:\Users\Andrew>

Does this indicate an ISP issue?

Thanks

Andrew Bealing

[Mark]

@ACBealing

I've requested for an update to be sent to your Sure Signal.

Please leave it for 24 hours, then restart your phones when in range of the Sure Signal.

[Russp1]

Hi, I called 191 and as there were no lights and I have had this for just over 2 years. I was told to just purchase a new one. Dissapointing really seeing as no offer was made and I would just have to fork out £100, now that I'm left with very little or mostly no signal in my house

[drey_p]

---

@Russp1 wrote:
as there were no lights

---

Depending on which version of the SureSignal you have, it could indicate that there is an issue with the power supply.  If you have a version 1 or version 2 - try it with a different power supply.

---

@Russp1 wrote:
Dissapointing really seeing as no offer was made

---

I am not sure what offer you would want.  The device is no longer under warranty and therefore, you'd need to buy a new one. 

[Russp1]

I think I will go to a network that is advertising calls over wifi

[BandOfBrothers]

That is of course your prerogative to move networks.

Especially if a person not locked into a contract so no cancellation fee is applicable or are on a payg account.

Tip

Before you commit to a new Monthly Contract with another Network may I first suggest that you acquire PAYG Sim Cards from the ones your interested in to test out the strength of their signal and Data Speeds where you Live, Commute and Work.

PAYG Sim Cards are usually available free from the Network HomePages and from their HighStreet Stores as well as the £1 shop outlets.

If your current phone is locked to the a Network stopping you using other PAYG Sim Cards you can request for the handset to be Unlocked. If you need further assistance and Links on how to accomplish this then please let us know.