Phone not getting 3G signal from Sure Signal V3

[hcarver]

Hi there,

My sure signal V3 is apparently working, but neither my phone nor my wife's picks up a 3G signal. The red power light is on and the next two lights are solid.

It has been working in the past, but then started to become intermittent and now has not worked at all for several weeks. I have tried numerous resets of the Sure Signal.

Please tell me what troubleshooting tips I should follow to track this down?

Nick

[Nabs]

Hi @hcarver

You can get troubleshooting steps from the  Sure Signal Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and the team can look into this further.

Nabs

[hcarver]

Thanks for the reply. I have already tried the steps in that thread. Can you point me at the template that you want me to fill out? Thanks...

[hcarver]

Hello? I don't see the template you're referring to.

[Retired-Jamian]

@hcarver

Please post your reply below with the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[hcarver]

Thank you. Here's the output for those commands:

Speedtest results:

Ping: 14ms

Download: 22.87Mbps

Upload: 6.16Mbps

Pingtest results:

Ping: 24ms

Jitter: 6ms

IP addr: 213.81.85.19

Tracert output:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  routerlogin.net [192.168.0.1]

  2    12 ms     7 ms     8 ms  10.27.136.1

  3     8 ms     9 ms     9 ms  cmbg-core-1a-ae2-1186.network.virginmedia.net [8

0.1.202.121]

  4    15 ms    18 ms    21 ms  popl-bb-1b-ae16-0.network.virginmedia.net [212.4

3.163.141]

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7    48 ms    18 ms    12 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254

.42.130]

  8    14 ms    13 ms    74 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.

174.18]

  9    18 ms    30 ms    31 ms  ldngw1.arcor-ip.net [195.66.224.209]

 10    15 ms    15 ms    16 ms  85.205.0.93

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Sure signal serial number: 42142459173

[Mark]

@hcarver

I 've had an update sent to your Sure Signal. Please don't unplug or reset it for 24 hours.

After 24 hours restart your phones when in range of the Sure Signal.

Thanks