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Solution

Sure Signal not working with iPhone 4S

p4gg4rs
2: Seeker
2: Seeker

‎06-12-2013 02:14 PM

Hi,

 

I have an iPhone 4S which does not work with my Sure Signal V1

I also have a Samsung SII - this works fine.

My iPhone seems to drop the wifi connection too!

 

IOS = 7

BT Hub 2

 

Download speed from Broadband is 2.5mb

 

This has been working fine, but does seem to have started around the same time as IOS was updated.  that may just be a coincidence though.

 

Please could anyone help solve this issue?  The phone is unuseable at home now due to no normal signal from my house, and I need to run my business from this!

 

Thanks.

0 Thanks
8 REPLIES 8

Retired-Kay
Moderator (Retired)
Moderator (Retired)

‎09-12-2013 02:48 PM

Hi p4gg4rs, 

 

Please supply the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

0 Thanks

p4gg4rs
2: Seeker
2: Seeker
In response to Retired-Kay

‎09-12-2013 09:03 PM

Hi Kay,

 

Many thanks for your reply.  Here are the details requested:

 

Upload - 0.39mbps
Download - 2.22mbps

 

IP - 81.152.47.44

 

Ping
0 packet loss
Ping - 88ms
Jitter - 41ms
Grade C

 

Serial Number - 21197145481

 

Trace Route
tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 2 ms 1 ms 1 ms api.home [192.168.1.254]
2 25 ms 25 ms 26 ms 217.32.145.8
3 29 ms 26 ms 25 ms 217.32.145.62
4 121 ms 73 ms 33 ms 212.140.235.138
5 31 ms 30 ms 30 ms 217.41.169.247
6 30 ms 30 ms 30 ms 217.41.169.109
7 260 ms 30 ms 230 ms acc2-xe-0-1-3.sf.21cn-ipp.bt.net [109.159.251.211]
8 99 ms 265 ms 42 ms core2-te0-3-0-13.ealing.ukcore.bt.net [109.159.251.37]
9 259 ms 40 ms 262 ms peer1-xe9-1-0.telehouse.ukcore.bt.net [109.159.254.108]
10 42 ms 42 ms 41 ms lndgw2.arcor-ip.net [195.66.224.124]
11 42 ms 41 ms 41 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

I look forward to hearing from you soon.

 

Thanks.

0 Thanks

Ben_H
Moderator (Retired)
Moderator (Retired)
In response to p4gg4rs

‎10-12-2013 07:58 PM

Hi p4gg4rs,

 

Thanks for the info. Everything else checks out OK but your Sure Signal doesn't seem to be synchronising with our servers. I've pushed a manual synchronisation through to help. Can you reset your unit by:

 

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

Can you post the outcome after the hour or so has passed? :Smiling:

Cheers, Ben

0 Thanks

p4gg4rs
2: Seeker
2: Seeker
In response to Ben_H

‎10-12-2013 08:27 PM

Hi Ben,

 

Thanks for the reply.

I'll reset now .... do you need me to perform the ping tests again afterwards, or just let you know when an hour has passed?

 

Thanks.

0 Thanks

p4gg4rs
2: Seeker
2: Seeker
In response to p4gg4rs

‎10-12-2013 10:07 PM

Hi Ben,

 

The Sure Signal box is back and I have lights 1,2 and 4 on, and light 3 (phone symbol) is flashing .... slowly.

Please let me know what you need me to check next.

 

Thanks,

0 Thanks

Sukhi
Moderator (Retired)
Moderator (Retired)
In response to p4gg4rs

‎11-12-2013 07:29 PM

Hi p4gg4rs

 

The SS has still not updated on our servers.

 

The next step would be to test it a different location, to rule out a faulty unit. Are you able to take it around to friends for an hour or so?

 

Thanks

 

Sukhi

0 Thanks

p4gg4rs
2: Seeker
2: Seeker
In response to Sukhi

‎12-12-2013 11:29 AM

Hi,

 

This will not be easy to perform before the end of the year.  Is there anything more I can try at home.

Calls are working currently, but not sure how long for.

 

Thanks.

0 Thanks

Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to p4gg4rs

‎13-12-2013 10:47 AM

Hi p4gg4rs,

 

If it does go down again, I'd suggest checking the ports and IP addresses. These should be picked up automatically but if you're having issues it's best to check.

 

Check that you have the following ports open for forwarding on the router:

 

  • 8
  • 50
  • 123
  • 500
  • 1723
  • 4500

 

Also, make sure the following IP ranges are allowed on the router and firewall:

 

  • 212.183.133.177-179
  • 212.183.133.181-182
  • 212.183.131.128-191

 

Dave

0 Thanks