Sure Signal not working

[sw4714]

Hello, please help

I've bought a sure signal but its not working. i've done everything i can to make it work, all it does is slowly flash the internet light:

Assigned a static IP address

opened all the ports i'm supposed to.

placed its IP in DMZ to try that, no luck

Here's my tracerroute:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  skyrouter (192.168.0.1)  62.018 ms  2.000 ms  1.977 ms

2  * * *

3  02780ae5.bb.sky.com (2.120.10.229)  217.874 ms  35.938 ms  60.443 ms

4  lndgw2.arcor-ip.net (195.66.224.124)  34.572 ms  65.183 ms  34.458 ms

5  85.205.0.86 (85.205.0.86)  34.644 ms  34.162 ms  34.250 ms

ive replaced the ethernet cable

i'm using a Sky Broadband router SR102. 

MTU is 1500

Pretty sure is PPPoA

tried resetting but doesnt seem to change anything

any ideas?

serial number is: 40133461794  its version 3

(Removed for security)

my ip is 2.223.250.76

ping 69ms using pingtest.net

speed is 2.8 - 3.6mbps down  and 0.8 - 1 mbps up

thanks

Sarah

[Jenny]

@sw4714 - From looking at your traceroute, there’s a result of over 200ms which indicates an issue with latency.

Please try another traceroute – if there are more results around or above 200ms, you’ll need to contact your ISP to discuss this further.