Sure Signal not working

[Fuseman]

Any help appriciated whilst i still have hair left.

Purchased my Sure Signal 3 a few years back for £100 from Vodaphone shop, it worked perfect for around 9-10 months, every now and again I had to press the reset button when all the lights went funny but other than that nothing. It then stopped working did't seem to connect to the network, in the end I gave up, the IP provider I was using at the time was Sky and to be honest the service was not good so I thought that was the reason for none connection. Im now with Virgin so thought I would try the box again and its still the same. The ist light (Red) is on constant the 2nd Light (White jus pulses away constantly, the box does nothing else other than a flickering orange light on the botton. I get the flickering orange light on the rear of the router only. If I log on to my router I can see the sure signal is connected , it has an address and Ive opened several ports that I saw listed in posts onthis eforum, I have also re registered the Sure signal with Vodafone several days ago. But nothing changes still the red lighr and the pulsing white light. HELP PLEASE.

[cineriv]

Hi Fuseman,

 If you haven't used the Sure Signal for at least 3 months, a bar might have been placed on it.

Extract from the T&C'S ...... 

If you decide not to use the Sure Signal Service for 3 months (or more) we can suspend, restrict or stop providing the Sure Signal Services (all or part of them) and you’ll still have to pay all charges during any period of restriction or suspension. If we do this, we will, if you ask us to, reconnect the Sure Signal Services unless you’ve not used or registered your Sure Signal Box for 12 months. After this time, if you’ve not registered or used your Sure Signal Box we’ll stop providing the Sure Signal Services and won’t be able to reconnect your Sure Signal Box to the network.

http://www.vodafone.co.uk/terms-and-conditions/business/network-and-coverage/sure-signal/

Further info here .... 

http://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/42318691/My-sure-signal-has-stopped-w...

 Good luck,

Mike.

[Jenny]

@Fuseman - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Fuseman]

Hi Jenny and thanks for your reply

Info requested:

Speed Test: Download 15.98 mbps  Upload 3.14mbps

Ping: 46ms Jitter 6ms

External IP Address 80.235.160.154

Sure Signal Serial No: 40131556538

Trace Route:

C:\Users\david_000>CMD
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\david_000>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     2 ms     9 ms  routerlogin.net [192.168.0.1]
  2    14 ms    15 ms    20 ms  10.19.140.1
  3    15 ms    15 ms    15 ms  wolv-core-2b-xe-311-0.network.virginmedia.net [62.252.174.101]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7   149 ms    38 ms    40 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    36 ms    40 ms    36 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\david_000>

Hope this helps

Regards..

[Jenny]

@Fuseman - Thanks for getting back to me.

I'm just in the process of checking everything and will get back to you tomorrow with an update.

[Jenny]

@Fuseman - Due to how long your Sure Signal’s been disconnected, we can’t guarantee it will reactivate.

There are a few things you can try though:

1. A new ethernet cable
2. Perform a factory reset (see below)
3. Try on another connection (at a friend or family members for example)

How to reset your Sure Signal:

• Connect device to internet and power supply
• Press and hold down reset button – located near the internet port
• Wait for 20 seconds
• Release the reset button
• All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

The Sure Signal will be back online in around 1 hour.