Sure Signal not working

[jwfwilson]

I have just plugged my Sure Signal in after it being in the cupboard for approx 16 months due to travelling.

I was expecting it to just fire up but alas no! See picture attached the red power LED is flashing & there is a yellow signal strength light lit up. I have checked the lights on the port one is solid & one is flashing.

Any ideas?

Thanks

[cineriv]

Hi Jwfwilson,

It could be due to a bar being applied to the Sure signal which can happen if it hasn't been used for a period of time from 3 months onwards..........

http://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/42318691/My-sure-signal-has-stopped-w...

The best thing you can do is contact Technical support on 191 or Live chat ......http://www.vodafone.co.uk/contact-us/index.htm

Regards,

Mike.

[Retired-Charles]

@jwfwilson - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[jwfwilson]

Thanks for reply, here's the results...

• Your speed test results from here.

1/27/2016 8:42 PM GMT 62.6.135.18       1.05 Mb/s         0.36 Mb/s         74 ms   London ~ 500 mi

1/27/2016 8:41 PM GMT 62.6.135.18       1.02 Mb/s         0.35 Mb/s         61 ms   London ~ 500 mi

1/27/2016 8:38 PM GMT 62.6.135.18       1.24 Mb/s         0.36 Mb/s         70 ms   London ~ 500 mi

1/27/2016 8:34 PM GMT 62.6.135.18       1.32 Mb/s         0.36 Mb/s         62 ms

• 1/Your ping test results from here.

• Your external IP address from here.

Your IP Address is 62.6.135.18

Your IPV6 Address is ::ffff:3e06:8712

• The results of a traceroute.

C:\Users\James>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     6 ms     7 ms     8 ms  BThomehub.home [192.168.1.254]

  2    48 ms    91 ms    46 ms  217.32.95.186

  3   885 ms    43 ms    57 ms  217.47.211.193

  4    54 ms    53 ms    53 ms  213.1.69.158

  5    51 ms    55 ms    55 ms  31.55.165.102

  6    50 ms    51 ms    51 ms  31.55.165.177

  7    56 ms    53 ms    66 ms  31.55.165.107

  8    58 ms    61 ms    59 ms  109.159.250.48

  9   162 ms   139 ms   160 ms  core1-te0-13-0-14.ealing.ukcore.bt.net [109.159.

250.32]

 10    61 ms    59 ms    61 ms  peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2

54.205]

 11   108 ms    66 ms    62 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    65 ms   114 ms   168 ms  85.205.0.86

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

• Your Sure Signal serial number:40130431295

[Retired-Charles]

@jwfwilson - Looking at the info you've provided, your upload and download speeds are very low and your traceroute is showing some very high results.

You'll need to contact your ISP to see if there's anything they can do to help.