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13-08-2016 10:22 PM
I posted this on another thread but as that topic has been solved (and mine most certainly hasn't) I thought I would create a new one.
My Sure Signal hasn't been working for a few days now.
So have answered the following;
The issue you’re experiencing: Sure Signal not working correctly as mobiles registered on the device not getting signal anymore
What light sequence you're seeing: red light on steady, next white light steady, next white light steady, no further lights
Your speed test results from here.
ping 29ms
download 20.14mbps
upload 3.08mbps
Your external IP address from here.
82.24.250.224
Your Sure Signal serial number: 42152302040
The results of a traceroute
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\nicochick>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 5 ms 3 ms 8 ms 192.168.0.1
2 * * * Request timed out.
3 21 ms 18 ms 18 ms nrth-core-2b-xe-823-0.network.virginmedia.net [62.253.128.141]
4 * * * Request timed out.
5 * * * Request timed out.
6 24 ms 19 ms 16 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
7 24 ms 25 ms 21 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 * * * Request timed out.
9 21 ms 21 ms 20 ms 84.116.135.46
10 31 ms 21 ms 25 ms 213.46.174.130
11 21 ms 23 ms 22 ms ae32-xcr1.lns.cw.net [195.2.24.126]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
14-08-2016 06:28 AM
Hi @nicohick
May I ask which model of SS your using.
This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
Hang in there and they'll be in touch.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
14-08-2016 12:09 PM - edited 14-08-2016 12:18 PM
Version 3. It's the end symbol (the phone) that's not illuminated
16-08-2016 11:00 AM
@nicohick - We last had contact with your Sure Signal on 15/08/16 at 4.27pm. Are you still having issues or is everything fine now?
16-08-2016 11:07 AM
Charles - nothing is different. I am still not getting a signal. Please can we get to the bottom of this a.s.a.p. as I rely on my mobile for work and this lack of reception is affecting it badly
16-08-2016 12:30 PM
16-08-2016 01:19 PM
I've tried that and it hasn't made any difference.
Surely the last light (phone symbol) should be lit? Mine isn't!
16-08-2016 01:57 PM
@nicohick - The phone symbol will only light up once your phone is connected to it (for example, during a call).
Complete the reset and leave it connected for 24 hours.