Sure Signal not working

[dws199]

The issue you’re experiencing:

The sure signal has stopped working, I have tried restarting it but I still have no signal on my phone

What light sequence you're seeing:

Power on and first to lights on solid

Your speed test results from here.

37 Mbps download 14 Mbps upload

Your external IP address from here.

86.128.218.119

Your Sure Signal serial number:

43161677885

The results of a traceroute.

VSS Traceroute command

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 13 ms 31.55.187.193
4 12 ms 9 ms 8 ms 31.55.187.208
5 51 ms 52 ms 49 ms 195.99.127.44
6 10 ms 10 ms 10 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 10 ms 10 ms 11 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 51 ms 51 ms 52 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

[dws199]

Hi

It's working again now. Please can you tell me what caused this issue and why it is occurring so frequently?

Thanks

[Carly]

@dws199

Thanks for letting us know your Vodafone Sure Signal's up and running again.

We're unaware of what caused this to stop working, although it seems once we resynced it that fixed the problem.

Let us know if you have any issues in the future.

[tjtops]

This just isn;t good enough. Mine keeps stopping too (twice in one week) for no reason. What is the problem and what are you doing to resolve it?

[Rahim]

@tjtops Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

[tjtops]

No. How many times do I have to tell you. The issue isn't covered and I have wasted around 4 hours in total with your 'technical department' trying to find out what keeps going wrong. It just suddenly stops working (having been working perfectly normally), yet all the lights are as they should be. Doing a rest here does no good at all. 

[chrisb_pt]

I was having a similar problem. Try changing your phone to 3G instead of 4G. It fixed the problem for me.

[tjtops]

Hi. Yes I did that.. made no difference. And it (th sure signal) has just failed again. That's 3 times in 10 days.... what is vodafone doing about it?

[Colleen]

@tjtops If your issue isn't listed in our troubleshooting guide, please complete this template and post your results to this thread. We'll then be able to look into this further for you. 

[tjtops]

Did you ever get an answer to this? Mine is ust the ame and I'm sick of it

[dws199]

It's stopped working again, please can you arrange a replacement device for me as it is clearly faulty?