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Solution

Sure Signal not working

Dom_Hunt
2: Seeker
2: Seeker

‎12-01-2018 07:14 PM

The issue you’re experiencing:

Phone not connecting to Sure Signal.

 

What light sequence you're seeing:

Power LED: Solid Red

Internet LED: Solid White

Service LED: Solid White

User LED: No Light


Your speed test results from here.

Ping: 7ms

Download: 52.75mps

Upload: 10.24mps

Your external IP address from here.

86.166.197.254

 

Your Sure Signal serial number:

42174283913

 

The results of a traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  MEDIA_DRIVE [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     7 ms     7 ms     8 ms  31.55.187.188
  5     7 ms     6 ms     8 ms  195.99.127.224
  6     6 ms     7 ms     6 ms  peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
  7     7 ms     6 ms     6 ms  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]
  8     7 ms     7 ms     7 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Any help would be much appreciated.  Thanks

0 Thanks
3 REPLIES 3

Mark
Community Manager
Community Manager

‎14-01-2018 04:48 AM

@Dom_Hunt I can see your Sure Signal's not updated with our Network for a while.  So we can update your service, I've resynchronised it. This can take up to six hours to complete, after this time restart you phones in range of the Sure Signal and your service will restart.

0 Thanks

Dom_Hunt
2: Seeker
2: Seeker
In response to Mark

‎18-01-2018 06:02 PM

This doesn't appear to have made any difference.  Situation as before with red power light on with two solid white lights.  Have restarted phone but it does not connect to the Sure Signal.  For completeness, I am using a Samsung A5 phone.  Thanks.

0 Thanks

JohnJ
Moderator (Retired)
Moderator (Retired)
In response to Dom_Hunt

‎20-01-2018 02:54 PM - edited ‎22-01-2018 03:13 PM

@Dom_Hunt Sorry to hear of the difficulty you're having connecting to your Vodafone Sure Signal (VSS). 

I can see that @Mark has completed a resynchronise so it should be working now.

Please try the following:

1. Unplug the VSS for 20 minutes
2. Plug the VSS back in (Preferably directly into a single socket point). 
3. Wait until the VSS has reloaded and then hard reset your phone while in range of the VSS

Please let us know how you get on :Thumbs_Up: