Sure Signal only gives signal to one phone?

[timrudge]

I can get good signal via the Sure Signal, but my wifes phone gets nothing.

I have registered her number on the setup page.

Help!

[phy2jsh]

I have the same problem. Registered new sure signal yesterday. Phone registered to the account works, two other added phones do not.

[BandOfBrothers]

Are the phone numbers your adding Vodafone Mobile numbers ?

[phy2jsh]

Yes, the two additional phones I've added are both on Vodafone. Both Moto g, but think one is 1st generation and the other 2nd.

[BandOfBrothers]

Very odd !

Perhaps try removing and re adding the additional devices. 

[phy2jsh]

Tried that several times, and re-registering sure signal. Still nothing. Both phones receive a text saying they've been added, but neither works.

[BandOfBrothers]

Live Chat via a computer or 191 Customer services maybe able to check the account and assist. 

[phy2jsh]

Can't currently get through on phone, and Live Chat says it's currently 'offline'. Feeling a bit fed up tbh.

[timrudge]

Both phones are on Vod. But many years ago, I ported my wifes number to Vodafone, but Sure Signal should still work for both phones, not just the primary registered user?

[Retired-Sarah]

Hi everyone,

Have you seen our adding and removing user’s video for further information?

I’ve just checked and our Live Chat team are available to help now.