Sure Signal only working with WiFi off

[brandnewant]

Evening all,

I've just bought a SureSignal to hopefully improve the 3G call coverage in my 10th floor flat.  It seems to be working, i.e. it connects and I can make (better) calls, BUT only if I turn WiFi off on my handset first?  If I have WiFi connected, the device doesn't register with the SS.  Anything I am doing wrong?  Is there something that needs to be changed on my account?

Thanks in advance,

Ant

[JohnJ]

@brandnewant That’s unusual to hear.

 Have you tried running an internet speed test on your Home Broadband?

 You could also try changing the Wi-Fi channels on your devices, to prevent any interference.

 If you’re unsure on how to do this, please contact your internet service provider.

 Please let us know how you get on