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15-04-2015 09:20 PM
Hi My sure signal v3 box isnt working & hasnt been for the last 2 days.
the power light is lit & the internet light is flashing.
i have tried to reset it without any joy.
my download speed is 48.48 Mps
Upload speed is 16.17 Mps
Ping is 54ms
IP address is 5.80.59.109
sure signal serial number is 40132136652
tracert is as follows
1. 1 ms 1ms 1ms BTHomeHub.home [192.168.1.2541]
2 * * * Request timed out
3 * * * Request timed out
4 31ms 30ms 27ms 31.55.185.144
5 26 ms 27 ms 26 ms 195.99.127.14.
6 33 ms 30 ms 30 ms 195.99.127.60
7 27 ms 27 ms 27 ms core2-pos7-1.bletchley.ukcore.bt.net [194.72.31.137]
8 31 ms 30 ms 29 ms lndgw2.arcor-ip.net [195.66.224.124]
9 29 ms 29 ms 29 ms 85.205.0.86
10 * * * Request timed out
11 * * * Request timed out
12 * * * Request timed out
13 * * * Request timed out
14 * * * Request timed out
15 * * * Request timed out
16 * * * Request timed out
17 * * * Request timed out
18 * * * Request timed out
19 * * * Request timed out
20 * * * Request timed out
21 * * * Request timed out
22 * * * Request timed out
23 * * * Request timed out
24 * * * Request timed out
25 * * * Request timed out
26 * * * Request timed out
27 * * * Request timed out
28 * * * Request timed out
29 * * * Request timed out
30 * * * Request timed out
Thanks
Darren
17-04-2015 02:34 PM
Hi @dbeggs
Your IP address isn't on the whitelist. I've requested for this to be added, and I'll be in touch as soon as I have more information.
Thanks,
Kay
17-04-2015 02:50 PM
I checked my IP address again on whatsmyip.net and its now saying it is 217.42.125.90
20-04-2015 01:24 PM