Sure Signal v1

[jayseedy]

My Sure Signal V1 has stopped working. I've searched the forums for a solution and carried out the various resets and now have two lights lit - an improvement on the original 1 I suppose!

[Retired-Sarah]

Hi @jayseedy

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah 

[jayseedy]

How do I do a Tracer route test on a Mac?

[jayseedy]

Ok, I worked it out myself:

Last login: Wed Feb 4 09:51:46 on console
Jamess-MacBook-Air:~ jamesdawson$ traceroute coconuthouse.co.uk
traceroute to coconuthouse.co.uk (81.169.145.163), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 3.624 ms 2.095 ms 2.413 ms
2 * bthomehub.home (192.168.1.254) 4.229 ms 2.379 ms
3 217.32.145.11 (217.32.145.11) 9.814 ms 14.813 ms 10.259 ms
4 217.32.145.62 (217.32.145.62) 9.802 ms 50.852 ms 9.398 ms
5 212.140.235.138 (212.140.235.138) 14.969 ms 16.333 ms 14.752 ms
6 217.41.169.213 (217.41.169.213) 14.489 ms 15.717 ms 14.709 ms
7 217.41.169.109 (217.41.169.109) 15.029 ms 15.047 ms 15.641 ms
8 acc2-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.227) 14.211 ms
acc2-xe-4-3-0.sf.21cn-ipp.bt.net (109.159.251.231) 51.083 ms
acc2-xe-2-1-2.sf.21cn-ipp.bt.net (109.159.255.225) 13.868 ms
9 217.32.170.10 (217.32.170.10) 18.194 ms
217.32.170.28 (217.32.170.28) 20.297 ms 20.244 ms
10 peer2-et-10-3-0.faraday.ukcore.bt.net (62.6.201.171) 19.754 ms
peer2-et-3-3-0.faraday.ukcore.bt.net (62.6.201.165) 19.129 ms
peer2-et-9-3-0.faraday.ukcore.bt.net (62.6.201.167) 17.831 ms
11 213.137.183.34 (213.137.183.34) 19.051 ms
213.137.183.38 (213.137.183.38) 20.028 ms 20.188 ms
12 t2c3-xe-2-0-1-0.nl-ams2.eu.bt.net (166.49.208.89) 25.047 ms
t2c3-xe-2-1-1-0.nl-ams2.eu.bt.net (166.49.208.93) 25.675 ms
t2c3-xe-2-0-0-0.nl-ams2.eu.bt.net (166.49.208.83) 27.313 ms
13 * * *
14 xe-1-2-0.atuin.as6724.net (81.169.144.46) 37.223 ms 35.

15 ae0.0.morla.as6724.net (81.169.144.33) 35.371 ms 57.649 ms 35.143 ms
16 te4-2.fiddlersriddle.as6724.net (81.169.144.34) 39.568 ms 40.501 ms 38.196 ms
17 wa3.rzone.de (81.169.145.163) 37.147 ms 37.699 ms 37.726 ms
Jamess-MacBook-Air:~ jamesdawson$

Download speed is 30.38 Mb/s

Upload speed is 9.44 Mb/s

Ping 33 ms

Jitter 2 ms

IP address: 86.155.36.65

Sure signal serial no. 21230679421

[DaveCD]

@jayseedy 

I can see that you deregistered and reregistered the Sure Signal recently.

Are you seeing the same lights and if so, which lights are they?

I can also see from your traceroute that you're currently using a BT Home Hub, please ensure the following ports are open, and that if you have a Smart Setup feature that this is disabled:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

DaveCD