Sure Signal v2

[An67]

Hi, I've tried to set up a sure signal box v2, the power light is on but the other 2 lights are flashing.  I checked out some of your comments and I've reset my router and also the sure signal but that hasn't worked.  Can anyone advise please.

[BandOfBrothers]

Hi

Did you acquire the sure signal directly from Vodafone?

Are you using Virgin as their is some customers having issues connecting to the device. 

A recent forum announcement https://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/td-p/2449241

[An67]

Hi

no, I got it from a friend but it was deregistered and re-registered to me.

I'm using a BT hub.

Thanks

[Retired-Beau]

@An67

I can see that there was a location change, so I’ve updated this for you.

This can take up to 24 hours but it’s normally not that long.

Please perform a reset after the 24 hour period:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

After the above steps have been completed, allow around one hour for the Sure Signal to come back online.

[An67]

Power light is on, other 2 are flashing

ping 32ms

download 17.74mpbs

upload 2.77mpbs

IP address is 86.139.205.101

Sure Signal serial number: 40113853416