Sure Signal v3 Red Light on, 2nd light flashing

[rnurse]

I have just installed the v3 and can only get to this stage.  I have tried reseting v3 and router.  Any ideas please?

Ping: 46ms

Download Speed: 5.17mbps

Upload speed: 0.46mbps

IP Address: 86.172.237.188

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\User>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2    34 ms    34 ms    34 ms  esr9.miltonkeynes4.broadband.bt.net [217.47.154.
140]
  3    35 ms    35 ms    50 ms  217.47.154.125
  4    36 ms    36 ms    36 ms  213.1.69.106
  5    38 ms    38 ms    38 ms  213.120.182.71
  6    38 ms    37 ms    37 ms  31.55.164.109
  7    37 ms    37 ms    38 ms  acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159.248.242]
  8    46 ms    46 ms    47 ms  core1-te0-13-0-17.ilford.ukcore.bt.net [109.159.248.172]
  9    45 ms    43 ms    73 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.120]
 10    44 ms    46 ms    42 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    44 ms    44 ms    44 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\User>

serial no. 40133807244

[MohamedGamal]

I believe the upload speed is too low, but I could be wrong What are the lights on the VSS ?

[rnurse]

As in the title.  Red Light constant, 2nd light slowly flashing

[MohamedGamal]

2nd light usually indicate internet, most likely the upload speed is slow but it could be due to the fact that the ports are actually closed

[rnurse]

how do i ensure they are open and test them? thanks

[MohamedGamal]

Well the ports are 50, 53, 123, 500 and 4500 Call your ISP to forward these ports for you

[rnurse]

I have been told by Vodafone the following ports should be open :

8, 50, 53,67,68, 123, 500, 4500, 1723 , 33434-33445

I can confirm that they are.

[Retired-Matt_B]

Hi rnurse,

This sequence usually suggests the Sure Signal is looking to autenticate on our network.

This shouldn't usually take more than 6 hours. Please restart the Sure Signal and try connecting it to your router with a different Eternet cable.

Please let us know if you continue to experience issues.

Thanks, 

Matt B

[rnurse]

Still no change after changing cable.  Can you confirm my speeds above are ok?

[Ben_H]

Hi rnurse,

Your speeds are just about OK, but I notice from your Traceroute that you're a BT Home Hub user. We have known compatibility issues with certain releases which you can read more about here.

If you're in your 14 day cooling period, you're able to return your Sure Signal via 191 or in store.

If that has expired, please speak to your ISP about your upgrade options. BT Home Hub versions 4 and 5 don't seem to suffer from the VPN problem BT have had. 

Thanks, 

Ben