Hi,
I've had a Sure Signal v3 device for about a month mow. At first it worked perfectly. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their braodband service with no changes to the facotry settings. There are no other problems on the broadband service.
Most commonly the lights showing are Power - flashing, Internet - Orange, In Service - off, In Use - off. The other combination I've observed is Power - flashing, Internet - Orange, In Service - Orange, In Use - off
I have reset both devices, changed the port the cable plugs into the router, changed the cable, changed the socket the SS is using all to no avail.
Unplugging the SS solves the problem but I'm now having to do this several times a day, which is useless.
The trace route for the SS in the state described above:
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 32 ms 31 ms 32 ms ip-89-200-131-212.ov.easynet.net [89.200.131.212
]
4 26 ms 26 ms 27 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 26 ms * 25 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 25 ms 26 ms 26 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 26 ms 25 ms 25 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 26 ms 27 ms 26 ms ae-56-111.csw1.London1.Level3.net [4.69.153.114]
9 72 ms 25 ms 26 ms ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
10 45 ms 43 ms 47 ms 195.50.122.66
11 43 ms 46 ms 43 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
.png "Moderator (Retired)"){kind=icon}
