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19-06-2017 11:23 AM
Samsung Galaxy S7 Edge is not receiving calls when conncted to the Sure Signal v3.
The S7 Edge has a full signal (from the Sure Signal) and I am able to make calls without any issues.
Lights on Sure SIgnal - Red Light. White Lights 1 and 2 on.
Sure Signal S/N - 42164825962
Download Speed - 74.93Mbps
Upload Speed - 18.22Mbps
Ping - 19ms
IP: 90.254.111.125
ISP - Vodafone
Traceroute
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms vodafone.connect [192.168.1.1]
2 13 ms 13 ms 13 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 19 ms 19 ms 19 ms 63.130.104.194
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
It sounds as though a few S7 Edge owners are experiencing the exact same issue.
20-06-2017 03:27 PM
Thanks for providing us with these details @hottubrepairer.
I've taken a look into this for you and can see that the numbers on the Sure Signal haven't been added successfully.
So we can add your numbers to the device, please speak with us on Live Chat. Alternatively, these can be added through My Vodafone online.
Let us know how you get on.