Sure Signal v3 blew up

[DaveSkerrett]

Bought a Sure Signal v3 today,  worked for 2 hours then stopped with a loud band and smell of electrical burning, getting refund tomorrow, wouldn't have another one of these in the house, it was like Watching a test on fake Britain, lucky I was in the room when it decided to blow

[jgroarke_uk]

@MarkOne Don't bother.

As much as I love Rahim's efforts to to direct you towards taking the matter further (and raising an EFT ticket to get another ticket number by e-mail and then and then), I strongly implore you not to waste your time.  This is speaking from experience of speaking to people who either have absolutely no idea of what they're talking about or ... have absolutely no idea of what they're talking about.

Follow the sage advise of speaking to Trading Standards.  I will be following this route instead next week.

This has been an incredibly poor showing of disconnected, very mediocre customer service.

[jgroarke_uk]

Oops- that wasn't entirely clear.

I mean don't bother pursuing Vodafone line of investigation.  Go direct to trading standards, it will save many cycles 😉

[gsmsecure]

Hi Mark

Have you suggested you will or have you contacted Trading Standards?

If you haven't, please ensure you do to help protect others behind you who are also going suffer the same fate.

Do you know who you spoke to on the call as Vodafone have already confirmed units manufactured prior to week 34 2015 are affected and you should not be having this argument with them.

It seems those posting here are getting a better response but that maybe this is too public than phoning.

[gsmsecure]

Christie and UsDre

Have you reported these units to Trading Standards on 0345 4040506?

If not, please take the time as they need more proof..

[gsmsecure]

I strongly suggest Trading Standards are notified regardless of whether Vodafone are exchanging these units freely or placing obsticles in the way.

I was assured that since Vodafone admitted units were faulty manufactured prior to August 2015 then the matter of exchange would be straight forward.

From what I have seen so far it is far from straight forward.

After contacting Trading Standards, maybe an email to the top man at Vodafone will make them listen.

I have resisted suggesting this previously but I would recommend the following...

1) report to Trading Standards on 03454 040506 and request to add your details to the West Berkshire investigation into this product.

2) put your request for a new one and await Rahim's response

3) failing positive outcome from the Team here, report back to Trading Standards that you are finding support and replacement difficult if not impossible then drop an email to Vodafone's CEO Jeroen.Hoencamp

His email is:
(Removed by administrator) - OH DEAR!!

NOT SURE WHY IT WAS REMOVED AS IT IS INFORMATION WITHIN THE 'PUBLIC DOMAIN'. THERE ARE MORE WAYS THAN ONE TO SKIN A CAT SO YOU CAN FIND IT YOURSELF! 

His email can be found by seaching Google for: "Vodafone's CEO Jeroen Hoencamp email"

DO NOT MAKE CONTACT WITH JEROEN WITHOUT FIRST REPORTING TO CONSUMER DIRECT TO PLACE MAX PRESSURE AND AWARENESS.

Don'tbe abusive, explain the facts around the failure and experiences with Customers Services.

[alangr]

My SS3 didn't fail explosively, but has just died nonetheless.

After spending at least 2 hours with customers services explaining that I thought the SS had prematurely failed and that being a customer of 20 years, they might like to replace it free. Not a chance, I've never known them dig in so hard before, I got my last bill wiped for £85 for misbilling reasons and that was a breeze!

This was the CS response:

Dear Customer,

This is to confirm that if the VSS device becomes faulty after it is out of warranty, we do not replace it free of charge.

As long as the device has been working fine wihin the warranty period, if any fault happens to it after the warranty period (which can happen due to mis-using it), we do not replace the device free of charge.

Regards,

Vodafone

So the "replace for free" message has not reached all the staff. Its quite clear VF have a problem with these units but are refusing to resolve it.

I've written to the CEO now, (my second letter in a year), and will be contacting Trading Standards to report my failure tomorrow. This is not a warrenty issue, its a "fit for purpose" issue which may well be come an HSE issue if someone gets hurt.

Thanks for focussing concerns.

Alan

[Rahim]

@alangr I've sent you a private message with details on how to get in touch.

[AlanWM]

Well mine went with a big bang a couple of weeks ago. Wasn't sure what it was at first then saw the suresignal with no lights on. Then I found it had tripped the circuit out. I live in the sticks and have no signal without it and for various reasons it was more important to get another as quickly as possible. I've only just got around to opening it up and you can see its badly charred. I've binned it and I can't be bothered pursueing the matter - as I stated it was more important to get up and running again. However I'm posting this to raise awareness that there does seem to be an issue that needs addressing

Alan

[gsmsecure]

Hi Alan

It seems that being public here is getting a better repsonse than the ones phoning which is grossly unfair and I have fed this back to both Trading Standards and Vodafone's CEO.

Now that my mate Rahim is on the case, you will get sorted out I am sure although you may find some hoops to jumps through.

If you came accross my original posting at:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead-...

I would appreciate a 'thanks' and adding a comment to the posting in order to ensure it stay high up in searches and easy for others affected to find thier answers quickly..

Many thanks

[gsmsecure]

Hi Alan

Would you be willing to kindly report it to Trading Standards via Consumer Direct in order that they can record it.

Although preferable to have had the unit there is still the possibility of recompense for you loss.

I am sure Rahim or Beau will be in touch to offer you some options..