Sure Signal v3 little or no 3G signal

[jutting]

I have a Sure Signal (v3) that is registered to an old vodafone account of mine. I left vodafone in October 2014 and my wife (who is stil a Vodafone customer) has a number regsitered with the SS. Everything has been fine until the last couple of days.  She has been having problems with the SS box. Power, internet and service lights are solid, but most of the time she gets no 3G signal on her iPhone 6+ and sometimes gets 1 or 2 bars. She has attempted to make a call when there is limited signal, but the call quality is very poor and the call drops out.

There are 2 issues here:
1) I would like the SS box transferred to my wifes account
2) The issues with poor 3G signal need to be resolved as she relies on this for her business

Can someone pick this up please so I can forward on account and sure signal details

Many thanks,
John

[jutting]

Thanks Kay,

Does that mean I ned to wait 24 hours before I contact live help to transfer the SS over to her account?

Regards,

John

[Retired-Kay]

Hi @jutting 

You can transfer the Sure Signal over to your wife at any time. :smileyhappy:

Thanks, 

Kay

[jutting]

Thanks Kay,

All resolved.

John