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Sure Signal v3 recently stopped working again

VSSAK
4: Newbie

Hello, my Sure Signal v3 recently stopped working again

 

None of the registered phones connect to the VSS, even after performing a reset and switching off / on the phones.

 

Red Light - Solid - Next 2 Lights White Solid - 3rd Light - Never Comes on

 

@Rahim All help appreciated...

 

Speed Test from http://www.speedtest.net

Download 29.25Mbs

Upload 14.68Mbs

 

Ping Test from http://www.pingtest.net

Packet Loss 0%

Ping 44ms

Jitter 22ms

 

External IP Address from http://www.whatsmyip.net

90.255.123.104

 

Traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vodafone (192.168.1.1)  5.498 ms  2.312 ms  2.696 ms

 2  host-212-158-250-32.dslgb.com (212.158.250.32)  10.512 ms  9.785 ms  10.498 ms

 3  63.130.104.194 (63.130.104.194)  16.018 ms  22.401 ms  16.544 ms

 4  * *

 

Serial number 40134961974

Registered on 12/04/2014

 

1 REPLY 1

Rahim
Moderator (Retired)
Moderator (Retired)

@VSSAK I've resynced your Sure Signal device as it's showing that it's not made a connection with our server in a long time. 

 

Please allow up to 6 hours before the device obtains a connection and starts working again. 

 

If you're still having trouble after this, please let me know.