Sure Signal v3 worked fine on BT Infinity HH 5 but stopped 1 day later,now won't connect to Vodafone

[john64]

I changed from Talk Talk to BT Infinity, Sure signal v3 was fine for a day now it won't connect to Vodafone.  

I have tried all the reset instructions, changed the ethernet lead, deregistered and registered on vodafone portal - yesterday came up as active, left for more than 24hours and also all the different combinations of port forwarding mentioned in the threads.  Today I notice your dashboard for VSS is not working at all it gives: Error invoking portlet "VAPGatewayController" .  Since the internet works absolutely fine at great speeds and the VSS did work fine for 1 day I suspect this is a whitelisting or a Vodafone reset issue.  VODAFONE TEAM PLEASE HELP ASAP TO FIX YOUR VSS DASHBOARD AND RESET/WHITELIST MY VSS FOR MY NEW BT INFINITY CONNECTION all information you request is here:

- My Sure Signal serial number: 40133868766

 - My speed test results from http://www.speedtest.net/my-result/3860498059
 - My ping test results from http://www.pingtest.net/result/109231705.png
 - My external IP address is 81.152.42.9

 - light pattern seeing on the Sure Signal: Flashing Power and constant orange internet see image 

 - Are the Ethernet Lights on the Sure signal lit, flashing or off? Yes

Traceroute results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 1 ms 3 ms BThomehub.home [192.168.1.254]
2 11 ms 10 ms 11 ms 217.32.145.7
3 10 ms 14 ms 11 ms 217.32.145.30
4 17 ms 17 ms 14 ms 213.120.181.182
5 14 ms 14 ms 14 ms 217.41.169.147
6 16 ms 15 ms 15 ms 217.41.169.109
7 15 ms 14 ms 14 ms acc2-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.247]
8 24 ms 23 ms 23 ms core2-te0-12-0-6.ilford.ukcore.bt.net [109.159.251.7]
9 23 ms 25 ms 23 ms peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.254.132]
10 27 ms 27 ms 26 ms lndgw2.arcor-ip.net [195.66.224.124]
11 24 ms 25 ms 25 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Matt_B]

Hi John64,

I can see that your Sure Signal is now connected to our systems.

Is everything OK from your end?

Thanks,

Matt B

[john64]

Yes, all is OK.  Out of interest what was the cause of the outage, I understand it affected loads of people?