Sure Signal3 - internet speed

[Sandra1111]

Hello, I have a Sure Signal version 3 since Semptmber and it was working fine. It stopped working for the last 3 weeks and has only the power light on and the internet light flashes white all the time. I called customer services and was advised to upgarde my home hub from BT home hub 3 to 4. I did but made no difference. When I called again , I was told that my upload speed is the reason as it is 0.38 Mpbs and that is below the minimal speed. Although it has been working perfectly before and the speed was the same. However , I was told by someone else that even if the speed is not matching the minimal speed , it should working but with poor signal and that the problem is with the sure signal box itself. Would please assist me with that? Thank you

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[dustymiller]

I received a new Sure Signal to replace my old one Only to find this one does not function with slower internet speeds. It was a great device but now I have a nonexisting mobile signal alongside slow internet. As usual in life those that most receive more. Sods law!

[Retired-EricChe]

@dustymiller

Sorry to hear this.

What speeds are you currently running off?