Sure signal 3 only red light showing - was working - now stopped

[saralchand]

Can someone please help, tried calling and getting nowhere fast, need signal to work from home!!

Set up sure signal 3 and all worked fine for a week or so, now just the red light showing.  Tried re-setting but nothing is working.

Thanks

Sara

[saralchand]

My Ping is 62ms

download speed is 1.31 Mbps

upload speed is 0.92 Mbps

IP address = 81.91.106.71

IPV6 address = ::ffff:5156:6a47

Serial No: 40132216793

C:\Users\sara>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    29 ms    30 ms    29 ms  192.168.254.111

  2    31 ms    29 ms    29 ms  192.168.254.1

  3    41 ms    39 ms    39 ms  lo0.abr2.thn.anlx.net [81.91.97.42]

  4    39 ms    39 ms    40 ms  vl152.core-02.the.anlx.net [81.91.97.20]

  5    42 ms    43 ms    43 ms  ldngw1.arcor-ip.net [195.66.224.209]

  6    43 ms    41 ms    41 ms  85.205.116.10

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

Trace complete.

[saralchand]

Managed to get through to someone via the phone from Business support and they re-synced the sure signal device, but this has not worked, still just the red light only showing.

Can someone please help?????????????

[saralchand]

p.s. also tried using a different cable, still nothing.

[Retired-Andy]

Hi Sara,

Thanks for letting me know what you’ve tried.

One thing to check is that the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

If this doesn’t help, try the Sure Signal in a different location, that of a friend or family member.

Let me know how you get on.

Cheers,

Andy

[saralchand]

How do I check the ports?

Tried a different location for the sure signal and that doesn't work.  Also, don't know anyone nearby with vodafone so this is not an option.

Thanks

Sara

[Retired-Andy]

Hi Sara,

To check the ports, you’d need to log in to your router’s admin console on your PC.

For detailed instructions on how to do this, I’d suggest contacting your ISP or Router Manufacturer.

You can also use the default guide for your particular make and model, over at http://portforward.com.

Let me know how you get on.

Andy