Sure signal V3 not working

[johneo]

Keeps on cycling and won’t connect today

reset 8 times but no joy

reset router but all ok there

please resync no.42164817126

[Gemma]

@johneo - I’ve checked Sure Signal number 42164817126 and can see you’ve made some changes since your last post.

If it’s still not working, please get back to us with the answers from the below template:

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.
Your external IP address from here. 

The results of a traceroute.

VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

[johneo]

Tried many many many things including creating a Router DMZ, changing DNS, changing SS,  resetting etc but nothing worked.

The Router is an Asus RT-AC88U (running latest RT-AC88U_3.0.0.4_384_10007-g8e859e9 firmware)

It had worked fine since new over a year or so ago.

BUT

Finally I tried manually opening up 'Port Forwarding' for following ports

8 TCP UDP

50 TCP UDP

53 TCP UDP

67 UDP

68 UDP

123 UDP

500 UDP

1723 TCP UDP

4500 UDP

33434 - 33445 UDP

Now works fine again.

Why DMZ did not work? - this was my first solution 4 days ago???????????

Why did this issue all of a sudden start?

Who knows?

But opening ports manually was the solution!

[johneo]

Forget that it’s now just gone again!!

Blocked?

[Mark]

@johneo So we can take a futher look into this for you, please provide the answers to the template in @Gemma's post along with the light sequence on the front of your Sure Signal.