Sure signal and BT Infinity

[jonelan]

Hi,

i have a sure signal 3 which was working fine until we moved to bt infinity, still using our draytek 2860 not the homehub, all that was changed on the router was username and password.

any help would be appreciated.

cheers

Jon

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

[jonelan]

Hi,

details are...

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 15 ms <1 ms <1 ms 192.168.10.1
2 15 ms * 14 ms host81-130-224-1.in-addr.btopenworld.com [81.130
.224.1]
3 13 ms 12 ms 184 ms 213.120.178.141
4 332 ms 270 ms * 213.120.177.98
5 50 ms 14 ms 31 ms 213.120.178.67
6 1369 ms 3132 ms 40 ms 217.41.168.107
7 350 ms 378 ms 208 ms acc1-10GigE-0-1-0-7.l-far.21cn-ipp.bt.net [109.1
59.249.118]
8 * 194 ms 44 ms core4-te0-9-0-19.faraday.ukcore.bt.net [109.159.
249.15]
9 14 ms 14 ms 13 ms peer1-et-9-1-0.telehouse.ukcore.bt.net [213.121.
193.165]
10 15 ms 46 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
11 * 443 ms 18 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Lights: Red - Flashing

Internet - Off

In Service-Solid Orange

In Use - Solid Orange

ip: 217.41.20.16

sure siganl serial: 42151522325

cheers

Jon

[Retired-Wayne]

@jonelan

You have very high latency on the line, at point four, six and seven.

Anything above 300ms is too high for the Sure Signal to work.

You’ll need to speak to your ISP with regards to this.

[Cornichabra]

I have the same issue was using BT Home Hub 5 with no problem, upgraded to infinity and it seems to have broken my sure signal!

Have you found a solution?

[Cailen]

@Cornichabra

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[jonelan]

Hi,

have been meaning to post a fix for my issue, when i spoke to bt they said there is an issue with bt and their static ips which had to be sent to their tech team to resolve, in the mean time they gave me generic login details (so no static ip) and worked instantley.