Sure signal issue

[westnj]

Hi

I've got a Sure Signal issue, which I'm looking for help with, please.

I've had the v2 box for a while and whilst it has never been consistently good, it has generally worked to provide a reliable signal most of the time. Recently, however, it gives mostly one dot of signal at most. I've reset it multiple times, completely reset the network multiple times, followed all the user community tips and tricks and still nothing. 

I don't have another Vodafone that I can add to the account, in order to make it the admin, then remove and re-add my own phone number, so should I try to de-register and then re-register it? Can that be done?

Thanks for your help

Nick

Thanks, Nick

[Retired-Charles]

@westnj - First of all, it looks as though your Sure Signal is working, as we last had contact with it at 3.01am this morning.

It's correct what you've been told about the phone only connecting when it's changed to 3G. What this tells me is that 4G is close to you, as your phone is trying its best to connect to it.

For the time being, I'd do as was recommended and set it to 3G when you're at home. With the improvements we're making in our network, hopefully you'll see an improvement in the coverage in your area.

The issues we had with BT have all been rectified now.