Sure signal management via web page

[Greyskull]

Hi. Long story cut short. We have 5 V/fone monthly tarrifs and recently the reception in our postcode has deteriorated.  Was sent and set up Suresignal only to find 2 handsets were not compatible.

This has now been rectified....2 x Galaxy S2's, 2 x Blackberry 9360's and one HTC Desire - all good so far.

Problem now is that when I log in to manage my Sure signal I can see no link or drop down menu to manage it or add /remove users etc.  Have tried different computers and tablets to see if that was the issue, but sadly not

Can anyone help?

Many thanks

Greyskull

PS: Even with the new phones the reception isnt great, so I really need to update that Suresignal!!!!!

[Greyskull]

I cannot tell a lie, tis true....

[boe32]

You just need to reset the password,choose forgot password then go to the email address and click the link,

[Greyskull · Accepted solution]

Wooohoooooo!!!!  Its sorted.

After speaking to various people, I managed to get through to Alex on the tech team in Cairo, brilliant man that he is.

He explained it it detail, managed to de-register the box at his end, reasssign me as the owner and everything is all sorted.

End result, I can now log in, check my bills and manage my Suresignal - which is all I wanted.

I have to say VSS works and makes a difference to all phones registered with it.

Thank you Alex.  Give yourself a pat on the back and thanks to all on the forum that prodded me in the right directiion.

Regards

Greyskull

[Strickers]

I have the same problem but I got there by a different route.

My sure signal was registered to me as the Owner but I moved my main phone over to my business Vodafone account.

Now when I log into my personal account I am listed as a user and don't have access to the management tools.

Can you de-register the sure-signal and re-register to the mobile (removed for security)

[Retired-Matt_B]

Hi Strickers,

We'll certainly be able to have a look at this for you.

Take a look here for how to get in touch.

Thanks,

Matt B