Sure signal not working after phone upgrade's

[gb00290]

Hi I have upgraded my own phone to an iphone 5 and I have upgraded my work's phone to a 4 both needed sim swaps. I called customer services as they are now working on my sure signal they said to remove them and add them back which I have done and its made no diffrence 

Pls advise 

Thanks simon 

[Nabs]

Hi Gb00290,

When you upgraded your phone you would have swapped your old SIM card for a new nanoSIM. This is where your problem comes from. The SureSignal users the unique serial number of your SIM to determine wether your phones allowed to connect or not. As this has changed it now thinks you phone is no londer allowed access. There are a few ways to fix this, they dont all work for everybody.

• Wait - as frustrating as it can be waiting a day or so will usually solve this. It takes a short time for the change of SIM card to filter through the Vodafone systems and make it's way to your SureSignal.
• Re-Add your phone number - Some users have reported removing and adding the number to the Sure Signal fixes this. The problem you woulf have here is if the number is the main account, this canot be removed without de-registering the Sure Signal

More info on the iPhone 5 specifically can be found in this thread

Nabs

[Ben_H]

Hi gb00290,

The advice Nabs has given is spot on! If you could try the above out and let me know if you need any further assistance as a result, we'll be happy to pick this up.

Cheers, Ben

[gb00290]

Yeh it's helped thanks. I have moved its registration from my work phone to my personal one this has fixed my work one (4s) but still not working on my personal  iphone 5 

any advice?

thank v much for all the help guys 

[Ben_H]

Hi gb00290,

Woohoo, we're halfway there! So that we can really have a good dig around the iPhone 5 issue, would you mind getting in touch with my team using the instructions I've just sent via Private Message? You can find your PM inbox here. 

Cheers, Ben