Sure signal not working for weeks

[rudshers]

Hi,

We had a power cut & our sure signal stopped working. This has happened before & we have done a reset & it's worked, however this time nothing has worked. There is an orange flashing light on the unit.

No. 21196889774

Please advise, it's one of the old boxes.

Thanks

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[BielbyHJD]

SureSignal 2 will not connect BT Homehub 4 results below.

2nd light flashing for 48 hours now. power light on, phone light off.

Results below

our speed test results from here.
47 ms

0.7 mbps

0.36 mbps

Your ping test results from here.
B*, 53ms, jitter 4ms
Your external IP address from here.
81.135.34.237
The results of a traceroute.

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 3 ms 7 ms 2 ms BThomehub.home [192.168.1.254]
2 31 ms 30 ms 29 ms 213.123.110.122
3 28 ms 29 ms 28 ms 217.32.96.161
4 30 ms 31 ms 39 ms 213.1.69.114
5 42 ms 30 ms 30 ms 217.41.169.59
6 31 ms 31 ms 30 ms 217.41.169.107
7 34 ms 30 ms 29 ms acc1-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.103]
8 44 ms 42 ms 43 ms core2-te0-2-3-0.ealing.ukcore.bt.net [109.159.251.147]
9 36 ms 37 ms 36 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.211]
10 43 ms 43 ms 43 ms lndgw2.arcor-ip.net [195.66.224.124]
11 40 ms 40 ms 40 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

Your Sure Signal serial number:

 401235011914

[BielbyHJD]

Tracert for address you requested:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 7 ms BThomehub.home [192.168.1.254]
2 34 ms 29 ms 29 ms 213.123.110.122
3 28 ms 28 ms 29 ms 217.32.96.161
4 30 ms 32 ms 30 ms 213.1.69.114
5 30 ms 30 ms 48 ms 217.41.169.59
6 32 ms 32 ms 29 ms 217.41.169.107
7 56 ms 60 ms 32 ms acc1-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.109]
8 40 ms 39 ms 38 ms core1-te0-12-0-6.ilford.ukcore.bt.net [109.159.251.133]
9 40 ms 35 ms 35 ms 194.72.31.131
10 63 ms 44 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]
11 36 ms 37 ms 37 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

[Ben_H]

Hi BielbyHJD,

Looking at your ISP, it seems you were affected by this issue. 

It's now been resolved, but apologies for any inconvenience in the meantime.

Cheers,

Ben