Hi, I'm with Virgin Media (in the last few days) and my Suresignal won't work. Red light and first two white lights are on but no 3G signal. The device was connected to Sky broadband and worked fine (points to the problem i guess) but I just can't get it working with Virgin. I've set-up all the port forwarding, VPN settings etc on the router and carried out multiple resets on the Sure Signal and router and also re-registered the Sure Signal a couple of times,
Your speed test results
Download 9.01mb (can be up to 90mb when it wants to)
Upload 6.19mb
Your ping test results
14ms
Your external IP address
81.96.170.180
The results of a traceroute (points to the issue I guess).
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 81.96.168.1 <10.001ms <10.000ms <10.000ms
02 82.3.37.153 <10.000ms <20.000ms <10.001ms
03 * * *
04 * * *
05 * * *
06 62.254.42.222 <10.000ms <10.000ms <10.001ms
07 62.253.174.18 <10.000ms <20.000ms <30.001ms
08 195.66.224.209 <10.000ms <20.000ms <20.000ms
09 85.205.0.86 <20.001ms <20.000ms <10.000ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Your Sure Signal serial number: 42151524511
Looking like a Virgin Media issue, but advice welcomed.
Tracert to www.bbc.co.uk will work with a couple of timeouts.
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