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Solution

Sure signal problem

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Rbwindover
4: Newbie

‎30-11-2012 02:52 PM

Hi, my sure signal has been working fine and the last few days it is not picking up my phone, when I used to make a call the phone light on the box lit up and now it doesn't, I have tried a reset, the serial number of the box is 40120953456 please help

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Jenny
Moderator (Retired)
Moderator (Retired)
In response to Rbwindover

‎06-12-2012 05:58 PM

Hi Rbwindover,

 

It appears that your phone is losing connection and is unable to reconnect.

 

A seamless handover from the network to the Sure Signal isn’t a supported feature and there is no ‘fix’ for this, however toggling to airplane mode and back will resolve the issue.

 

Thanks,

 

Jenny

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Retired-Laura
Moderator (Retired)
Moderator (Retired)
In response to HenryDavey

‎12-12-2014 12:57 PM - edited ‎12-12-2014 12:58 PM

Hi @HenryDavey

 

I appreciate your frustration.

 

Please use the link that Jenny has given for help on port forwarding, as this gives a step by step guide on doing this.

 

Once this has been completed, please let us know your IP address and the light sequence details.

 

Cheers,

 

Laura

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