Sure signal problem

[Rbwindover]

Hi, my sure signal has been working fine and the last few days it is not picking up my phone, when I used to make a call the phone light on the box lit up and now it doesn't, I have tried a reset, the serial number of the box is 40120953456 please help

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[algawa]

Hello.

I would be grateful for your help.my sure signal had been working properly for a long period of time then stopped.I managed to restart it and had been working again since stopped 2-3 weeks ago.I think I did everything I could but still not working

I have followed the trouble shooting steps very carefully.steady power light only I have enabled ports in port forwarding as advised.
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

 I already tried the trouble shooting guide, here are the results you may need:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\matthew>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    14 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    37 ms    39 ms    37 ms  217.47.250.250
  3    38 ms    37 ms    37 ms  217.47.250.193
  4    40 ms    39 ms    39 ms  213.1.69.70
  5    38 ms    39 ms    38 ms  217.41.168.102
  6    38 ms    41 ms    39 ms  217.41.168.45
  7    41 ms    38 ms    39 ms  217.41.168.107
  8    39 ms    39 ms    39 ms  acc1-10GigE-0-0-0-6.l-far.21cn-ipp.bt.net [109.1
59.249.90]
  9   390 ms   713 ms   733 ms  core2-te0-7-0-4.faraday.ukcore.bt.net [109.159.2
49.11]
 10   699 ms   713 ms   611 ms  host213-121-193-109.ukcore.bt.net [213.121.193.1
09]
 11    67 ms    46 ms    43 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 12    40 ms    41 ms    41 ms  85.205.116.6
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

speedtest result:ping 65ms,download speed 0.73 ,upload speed 0.36

pingtest.net ping 42 ms

IP 81.131.175.210

sure signal serial number is: 40113801985

Regards

Matthew

Your IP Address is: 81.131.175.210

---

Your IP Address is: 81.131.175.210

---

[algawa]

well feel a bit surprised now, my sure signal is working.I sent my previous post about 3 hours ago and in the meantime i did 3-4 resets of my sure signal.but as I mentioned previously I was struggling with this problem for about 2-3 weeks.I have lost my count how many times I have restarted my sure signal box.

such a relief

matthew

[Retired-Wayne]

Hi algawa,

Well that’s great news! Please let us know if you need anything else and we’ll be happy to help.

Thanks

Wayne

[swaapc]

Hi,

Mine was also working this morning when I came down and has been fine all day.

Any thoughts to what might have been the problem?

Regards

Chris Swaap

[Retired-Andy]

Hi Chris,

That’s great news, thanks for the update.

There are a number of variables that can affect how the Sure Signal works.

If one of these is out of sync, it’ll affect the unit’s performance.

Cheers,

Andrew

[bgarrett]

Hi I have carried out tests as recommended still with no joy.

Please see results of specified trouble shooting steps with results as belowe.

speed test result 3.5.

ping test result 41ms.

Your external IP address from 87.113.22.161

The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Brian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 57 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 48 ms 41 ms 41 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
3 41 ms 41 ms 42 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
4 41 ms 46 ms 41 ms xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 45 ms 45 ms 45 ms lndgw2.arcor-ip.net [195.66.224.124]
6 42 ms 41 ms 45 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Brian>

Sure Signal serial number:42143934877

Hope you can help me as the Sure Signal has been really good until this problem

Thanks

Brian

VSS Traceroute command

[chambei]

hi my sure signal comes on for about 15 mins after resetting and last for around 15-20 mins then goes again to get it back i have to reset, only for it to go again . please help i have tried all the suggestions on here   

[Retired-James]

Hi chambei,

So that we can look into this for you please can you let me know the following details?

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks

James