Sure signal problem

[mccreto]

THE SURE SIGNAL BOX HAS BEEN INSTALLED AND WORKING PROPERLY FOR THE LAST 3 WEEKS.

ON THE ODD OCASSION I HAVE TO REBOOT IT AS IT DOESNT CONNECT, BUT NORMALLY IT BOOTS UP IN 10 MINS AND ALL WORKS AGAIN OK.

HOWEVER TODAY THE UNIT DROPPED OUT AND SINCE I HAVE UNPLUGGED AND SWITCHED BACK ON.

THE RED POWER LIGHT IS ON PERMANENTLY HOWEVER BOTH WHITE LIGHTS ARE FLASHING SIMULTANEOUSLY.

IVE LEFT THE UNIT FOR AN HOUR AND NOTHING HAS CHANGED.

IVE CHECKED AND I HAVE FULL  AND UNINTERUPTED BROADBAND

ANY IDEAS WHAT THE PROBLEM IS?

[Retired-Andy]

Hi mccreto,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew