Sure signal problem

[edmilner]

Hi,

I have a SureSignal device (s/n 21221620608)installed at my registered address, since 2010.

2 handsets are registered against it and neither have been receiving 3G signal from the Sure Signal for several days.

Lights 1, 2 and 4 are solid.

Broadband confirmed operational

Neither handsets or SIM's have been changed recently and confirm working when in normal 3G signal coverage areas.

SureSignal device has been rebooted numerous times however this does not improve the situation.

Please advise

Rgds

Ed Milner

[Sukhi]

Hi edmilner,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Retired-Lee]

Hi edmilner,

Thanks for posting.

I've checked your VSS and can see it connected to our network last night.

I've forced a resync for you. Please factory reset it and let me know if you need any more help.

Cheers,

LeeH