Sure signal problem

[DUNNT]

I have had a Sure Signal plug for 3+ Years I have since moved.  At the time of the move I was advised the reason my sure signal wouldnt work is because my broadband speed was not high enough.  I have now rectified this and have high fibre optic speed but unsure why my sure signal plug is not working?

[Retired-Sarah]

Hi @DUNNT

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah