Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[Mattyt]

Thanks Lee

Ive done the reboot as to your instructions but when I reinsert the power lead whilst still holding the reset button in all I get is the power light. I've tried holding reset button in for over 5 mins but cant get anymore lights on and it never got my iPhone working leaving it with one bar signal or no signal. Proper puzzled could this be a faulty sure signal even though it's been working fine on my old iPhone 3gs 

Many thanks for your help

Matt

[malduncan]

thats what i get as well, no light for the phone? must be my problem as well?

[andylights]

Hi LeeH,

I tried another re-set - no change still just the power light.
Ser No 2119 6752 683

It was woring fine right upto when the phone/sim was cchanged

Thanks

Andy

Results:
From Speedtest: ping 53ms, down 31.14 Mbps, up 1.74 Mbps

From Pingtest pacet loss 0%, ping 84ms, jitter 9ms

IP 94.168.117.144

Traceroute

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andy>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 8 ms 7 ms 7 ms cpc1-sout7-2-0-gw.basl.cable.virginmedia.com [94
.168.116.1]
2 6 ms 7 ms 7 ms basl-core-2a-ae7-610.network.virginmedia.net [81
.96.2.41]
3 9 ms 11 ms 7 ms brnt-bb-1a-ae10-0.network.virginmedia.net [81.96
.0.145]
4 12 ms 11 ms 11 ms glfd-bb-1b-as1-0.network.virginmedia.net [212.43
.163.105]
5 10 ms 13 ms 9 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
6 14 ms 19 ms 11 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
7 17 ms 15 ms 16 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 14 ms 15 ms 15 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 
After posting this I did another re-set and it made a connection ! So I'm back to having lights 1,2 & 4 but NO 3rd light during a call, so is this thing woring or not? 

Cheers,

Andy

[Mattyt]

Hi Lee

For some strange reason when I got in from work this afternoon my sure signal is working fine now. I've got full reception on my iPhone with 3G so problem solved

Thanks for all you have done its much appreciated 

Matt

[billjenkin61]

Hi

I've just changed my phone, new nano sim card same number. Please can you re-sync my Sure signal so that I can carry on using it?  Sure Signal serial number is 43171253974.

Regards

Bill Jenkin

[Colleen]

@billjenkin61 I've completed a resync of your Sure Signal as requested 😊 

Please allow up to six hours for this process to complete, which will allow your Sure Signal to refresh on our servers. 

After this time, please restart the device along with any phones that are connected to it. 

If you're still experiencing problems after this time, please let us know. 

[IanM123]

Please could you Resync my Sure Signal too.  I have also just changed to a nano sim card and the Sure Signal doesn't appear to improve my signal.

My device Serial number is 21230494714

Many thanks.

Ian.

[Alex]

@IanM123 A resync of your device won't help in this situation. 

As you've changed your SIM card, you'll need to remove and re-add the phone number on the device - make sure to leave a 24 hour period between this.

If you need help removing and adding the number, please pop a message to our Live Chat team. 

Let us know how you get on 🙂

[IanM123]

I've not been able to remove my number as I am the owner (seems a common issue with other users).  The instructions I've seen on line to overcome this aren't very clear.  

An additional problem has now developed on my device where it doesn't seem to be getting connected to Broadband - the lights keep going through their startup sequence and then cycling back to the beginning again.  I've restarted the router (BT Hub6) and the SureSignal but no improvement.  I'm thinking it's maybe an IP address issue?

[JohnJ]

@IanM123 I understand how frustrating that must be, please try de-registering the device and then re-registering.

De-registering your Sure Signal stops it working and removes everyone who uses it.

1. Log into My Vodafone and select your number. Click on Manage services, then click on Sure Signal and choose the device you want to deregister. Then select Deregister Sure Signal
2. Unplug your Sure Signal

You can then re-register it again, for further instruction how to do this, please see here 

Please let us know how you get on 🙂