Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[sallybabe75]

Hi,

I have exactly the same issue. My suresignal serial is 40131556421

Can you please resync

[andysumm]

Can you please resync my sure signal having changed to Nano sim.

40134936091

Thanks

Andysumm

[Gemma]

Hi everyone,

Please remove your number from your Sure Signal accounts.

If the number in question is the owner on your account, you will need to change one of the other numbers to the owner.

After 24 hours, add it back and turn your phones off and on.

Once you’ve done this, please perform a factory reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around 1 hour for the Sure Signal to come back online.

[Subira]

Disappointing! Two weeks ago your colleague simply did a resync.

As a result of changing a SIM to stay on YOUR network you now want me to delete all data, deregistered the SS, to give myself coverage at home, where you network doesn't reach.

A very poor attempt, please try again.

[Gemma]

@Subira

A re-sync doesn’t always resolve this.

Once you’ve re-registered your Sure Signal, if it’s still not working let us know and we’ll re-sync it for you.

[andysumm]

Can you pease do a re-sync as I can't get anyone to transfer ownership too.

Thanks

Andy

[andysumm]

Everything's working ok now now need re-sync.

Thanks

Andy

[gerardgs]

i got a new phone with a smaller (nano) sim, same phone number as before. Can you resync my SureSignal Serial number 21224706743 please, or can i do it myself?

[Retired-Sarah]

@gerardgs I can see that your new SIM is updated to your Sure Signal now. 

If this still isn't connecting, please take a look at our Sure Signal Troubleshooting thread.

Post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[psychlist]

Hi,

Could you re-sync my Sure Signal for a new SIM, please:

  Serial Number: 42141210130

Thanks for your help.