Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[Alex]

@David027 I've resynced your device.

Please allow 6 hours before performing a reset on your Sure Signal. 

Let us know how you get on. :smileyhappy:

[scant0911]

Hi i have recently done a sim swap and my suresignal has not recognised the new sim. could you re sync  my box my serial is a v3 sn. 42152645489

Many thanks

[Alex]

@scant0911 You'll need to remove the affected number from the Sure Signal device and re-add that number - make sure you leave a 24 hour period between this time.

You can do this via Live Chat. 

Let us know how you get on. :smileyhappy:

[scant0911]

Hi Thanks for the reply,

i have tried to remove my nuber but im the owner i cant remove it.

can you do anything your end?

[ChazzD]

@scant0911

You'll need to speak with our Live Chat team who'll be happy to help remove the number for you. 

[scant0911]

Had a chat with live chat, they removed the numbers and re added them but no change 24hrs ago.

coud you just resync the box again seems to work for everyone else and works quickly.

please help

[Becca_P]

@scant0911

I've actioned a resync as requested on your Sure Signal. Please allow six hours for this process to complete.

After this time, restart the device along with any phones that connect to it.

If you're still having issues, please let us know and we'll be happy to take another look.

[scant0911]

Many thanks for doing that, all phones working and not done the suresignal reset yet. we live in an area without any/little signal so this device is essential. thanks again

[Becca_P]

@scant0911

It's great to hear that your Sure Signal is now working.

If you need anything else, just respond back to this thread