Sure signal stopped working

[grenshep]

I puchased my sure signal in August, it has worked fine until 2 weeks ago when it stopped, all I get is the solid red light. I have gone through all the suggestions on the forum, reset router,sure signal and all other suggestions but no joy.When you reset sure signal  the two white lights flash for a while then go out.

Sure Signal model number 9361 home cell v2-v serial number 40121329102. My isp plusnet FTTC post code cf146sq. Where do I go from here?

[grenshep]

Traceroute has started…

traceroute to vodafone.co.uk (85.205.252.161), 64 hops max, 72 byte packets
 1  my.router (192.168.1.1)  0.899 ms  0.344 ms  1.214 ms
 2  lo0-central10.ptn-ag02.plus.net (195.166.128.191)  17.624 ms  15.963 ms  17.094 ms
 3  link8-central10.ptn-gw02.plus.net (84.93.248.174)  185.993 ms  414.924 ms  24.095 ms
 4  xe-1-2-0.ptw-cr02.plus.net (212.159.1.30)  15.660 ms  14.881 ms  15.362 ms
 5  ae2.ptw-cr01.plus.net (195.166.129.4)  15.618 ms  15.137 ms  15.639 ms
 6  lndgw2.arcor-ip.net (195.66.224.124)  18.907 ms  20.088 ms  19.543 ms
 7  85.205.1.206 (85.205.1.206)  28.326 ms  28.179 ms  28.200 ms
 8  85.205.9.194 (85.205.9.194)  29.763 ms  29.678 ms  29.153 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  *

[Retired-Andy]

Hi grenshep,

Thanks for providing the full traceroute. My concern is with hop 3 which shows:-

3 link8-central10.ptn-gw02.plus.net (84.93.248.174)  185.993 ms  414.924 ms  24.095 ms

Because of the delay caused by the high ping, the Sure Signal will close the VPN tunnel it’s creating to our servers, so any signal you have will drop.

I’d suggest you contact your ISP to see if there are any service issues that may be causing the high ping you’re encountering.

Thanks

Andrew