Sure signal v3

[heysham]

Hi, our sure signal set up after about 1hr last night and was still on when we left for work this morning, on arriving home at 14:00 it has a flashing red light and solid amber next to it I believe this to be internet. I have tried unplugging it also holding reset button for approx 1min then unplug and plug back in whilst holding reset button an all that happens is red power light Solid and white flashing internet light flashes for some time until returning to flashing red power with solid amber internet.

On Dashboard its showing 

Serial Number * 40124118106  Status active

We have only just re-entered a contract with Vodafone on condition of the sure signal giving us signal at home and if this cannot be resolved we will have no choice but to leave as this sure signal does not do as promised, my colleague has a similar item through 3 and all he did was plug it in and it's never been a problem for a long period of time, we both use the same isp TALKTALK so seems strange that there is so many problems with these items.

Please help.

[Retired-PaulE]

Hi heysham, welcome to the eForum :smileyhappy:

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Paul

[heysham]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Paul>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Paul>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 26 ms 24 ms 23 ms host-92-23-176-1.as13285.net [92.23.176.1]
2 33 ms 25 ms 26 ms host-78-151-225-101.static.as13285.net [78.151.2
25.101]
3 28 ms 30 ms 25 ms host-78-151-225-144.static.as13285.net [78.151.2
25.144]
4 47 ms 32 ms 32 ms xe-11-1-0-rt001.the.as13285.net [62.24.240.6]
5 31 ms 30 ms 33 ms host-78-144-1-61.as13285.net [78.144.1.61]
6 31 ms 31 ms 31 ms host-78-144-0-145.as13285.net [78.144.0.145]
7 33 ms 34 ms 35 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 35 ms 33 ms 33 ms 85.205.116.10
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12

I have set the ip address as static for the sure signal in my router and it has stayed connected since yesterday

[Retired-Dave]

Hi Heysham,

Everything you've posted here so far looks OK and I can see that there was a connection last night, so judging by your last post the fixed IP looks to have sorted things.

If you do find you have further issues down  the line if you can provide the rest of the details PaulE requested, along with a fresh traceroure, we'll be happy to take a further look for you.

Dave