Sure signal version 1 3 days without signal

[airgriffin]

Past 3 days i have had no signal from my sure signal 1 , despite trying all the things vodafone sugest to trouble shoot i still have no signal. purchased a new cable, tried different router , different room, forward and open porting.still no luck and the operators have been nothing but dissapointing and have spoken to me like i was stupid so i am still wthout signal.

any suggestions ????

[Sukhi]

@Scuffers

We do want to help.

Did you get a new one?

If you need us to take a closer, please provide the information we've requested.

[Scuffers]

Right,

still in pain...

Brought another new SS V3 (from Vodafone shop)

finally got it registered, and it appears to work - BUT!

outgoing speck quaility is appauling, to the point others simply cannot here what's being said.

for ref, used to have a SS V1 on the same broadband connection, no problems.

Yes, our broadband is old ADSL MAX, with a speedtest of 5M download and 374K up.

Talking to tech support, they are now saying that you need 1+M upload speed for V3's?

As I am sure you have worked out by now, this is just getting stupid now, I effectievly have had no service for comming up to 2 weeks, spent money on a new box and coountless hours trying to get it to work, only to be told this new box won't work and I need better broadband.

How is it to transmit a simple phone call it suddently needs 1M+ upload speed (when the old V1 box worked just fine on a third of that?).

It's no like I can speed up my broadband, we only have ADSL Max here, not even ADSL2, let alone FTTC.

What's the solution? go back to a V1 SS? 

Can somebody PLEASE look at this and get back to me with a PRACTICAL solution?

My Account number is 3013655.

As a side note, if this 1M+ upload speed is correct, what were your product management people thinking? the whole point in the SS is for poor service area's, and where that is the case, it's also extreamly likely that we also have poor broadband support, so did it not occure to anybody that this would be somewhat problematic?

[Gemma]

Hi,

Please update us with the below:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a recent traceroute.

Your new Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[Scuffers]

how many more times, already answered these questions.

Please read previous posts.

[ChazzD]

@Scuffers

As you've bought a new Sure Signal, we'll need you to provide us with the information requested.

The low upload speeds could well be having a knock on effect on the device, you'd need to discuss this with your Internet service provider.

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You'll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or the Sure Signal itself.