Hello can you have a look at these stats and see if anything shows up as to why my SS2 hasn't worked for over a week now:
Have reset unit as advised, taken out ethernet and replaced ethernet, deregistered and registered unit:
Both white lights flash when trying to connect but nothing then happens and red light remains ON - unit then seems to 'go to sleep'
Speedtest 6.96 mbps Download 0.39 mbps Upload
Ping 27ms
External IP 86.133.226.60
Trace
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 54 ms 99 ms 98 ms BThomehub.home [192.168.1.254]
2 16 ms 15 ms 13 ms 217.47.108.58
3 14 ms 14 ms 14 ms 217.47.109.193
4 41 ms 15 ms 14 ms 213.1.69.198
5 14 ms 14 ms 14 ms 31.55.165.15
6 15 ms 15 ms 15 ms 31.55.165.109
7 15 ms 15 ms 51 ms acc2-xe-4-2-3.mr.21cn-ipp.bt.net [109.159.250.24
6]
8 23 ms 23 ms 78 ms core2-te0-13-0-16.ealing.ukcore.bt.net [109.159.
250.168]
9 22 ms 21 ms 78 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.211]
10 24 ms 25 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 23 ms 22 ms 23 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15
Serial No 40113305490
Thank you
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