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21-02-2016 12:24 AM
Hi
My SureSignal v3 has stopped working, no lights. I have tried to reset, tried it in different power socket, and checked it is still registered to my account.
What at do I do now, is it usual for a v3 to just stop working? It has been working fine for 2 years.
Thanks in advance.
21-02-2016 12:45 AM
Your speed test results - 100.05 Mbps DL; 12.14 Mbps UL
Your ping test results - 9 ms
Your external IP address - 82.44.93.147
The results of a traceroute -
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 * * *
02 81.96.225.249 <0.000ms <20.000ms <10.000ms
03 * * *
04 * * *
05 * * *
06 62.254.42.110 <10.000ms <20.001ms <20.000ms
07 212.250.15.210 <20.000ms <20.001ms <20.000ms
08 195.66.224.209 <20.000ms <20.001ms <20.000ms
09 85.205.0.86 <20.000ms <20.001ms <20.000ms
10 * * *
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30 * * *
Your Sure Signal serial number: 40132613668
MTU - 1500
Hope that helps
21-02-2016 07:02 AM
Hi @wanderer14
Apologies if you've looked at these , Please take a look through these Sure Signal Trouble Shooting threads :
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...
If the sure signal 3 remains as it is then it could have gone faulty and need replacing. The manufacturing warranty is 24 months.
If thats been exceeded then unfortunately you'd need to purchase a new one.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
21-02-2016 07:57 AM
Having browsed through the forums there seem to be quite a few similar issues with v3.
Not it very reassuring if you have to purchase a new one every couple of years!
21-02-2016 08:30 AM
Appreciate what your saying and yes there is a number of posts in connection to the Sure Signal.
What we do not see / hear from is the many that are happy with their SS device and is still working after the 24 month warranty period, to add balance.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
21-02-2016 08:33 AM
True