SureSignal Not Powering On

[jbsolutios]

Dear All

I have been using my SureSignal v3 for a few months, but a few days ago it stopped working.

By not working, I mean it will not even power up any more. No lights whatsoever including the network link and activity on the Ethernet port. It is not a configuration or network issue, the SureSignal is completely dead. I have tried different power sockets, attempted to reset it, but it appears that the internal power supply has failed.

After investigating further, there is a smell of burnt electronics! It has always been plugged in to a UPS with more than adequate ventilation.

What do I need to do to get this replaced ASAP please, as my wife is a dentist on call and we cannot afford to have no signal?

Many thanks

John Benson

[jbsolutios]

I got a replacement unit today from the Vodafone store.

Came home, plugged it in (voltage is 220v from a UPS) connected the Ethernet cable and left it happily going through the various cycles.

About 30 minutes later I went in to my office to check on it. Completely dead again! No sign of lift, no lights on the front or on the Ethernet port.

I've been using these since v1 and have a number of v1, v2 and v3 at client's sites around the UK. I've never had problems until two days ago.

From reading the forums, I think that this fault is much more widespread than anyone is acknowledging.

Suggestions?

[BandOfBrothers]

Sorry to hear the unit seems to have failed. 

I would suggest paying a visit back to the store. 

[gsmsecure]

Hi John

Please also report the second unit to Trading Standards via Consumer Direct on 03454 040506.

A lot of these units are failing just beyond the two year warranty. What is the voltage output on your UPS?

All failures should be reported ad Trading Standards have an investigation open and I believe that they should all be recalled.

[jbsolutios]

Hi there

It's 220v output from the UPS.

Very disappointing. Now if Vodafone just enabled WiFi calling for all account types, we wouldn't need SureSignal!

John

[gsmsecure]

This is true.. the only problem is that there are many 100's of units out there and there is a risk of fire after they fail.

Vodafone have their heads stuck firmly in the sand.

[Rahim]

@jbsolutios I've sent you a private message with details on how to get in touch.

[DEB135]

I am in exactly the same position - I have just been on the live chat - but she disconnected me after while.

[gsmsecure]

Hi Deb..

I gather that your SureSignal had stopped working with no lights on?

Please see my posts on this situation as I consider these units a fire risk. You must report this to Trading Standards via Consumer Direct regardless of Vodafone's response.

They need all the information they can gather in order to consider forcing a recall which has to come from individual affected users.

Explain on the phone that West Berkshire Trading Standards have opened an invest and you would like to add your details also.

Explain the full history and your experience with Vodafone's support. They have already admitted that units manufactured prior to August 2015 may be faulty.

You'll get a response here but please ensure you report it as one day one of these may catch fire and cause fatalities.

[Rahim]

@DEB135 I've sent you a private message with details on how to get in touch.

[Philbedacious]

Same thing happened to me last night. My smoke detector activated but I could find no fire. Today I noticed the Sure Signal wasn't working and upon inspection I noticed evidence of burning. 

I will be contacting Trading Standards!