SureSignal Not Working on our IP Range

[craigbrass]

Hello,

We are a wireless and fibre optic broadband ISP that has recently started connecting customers to one of our networks. When connecting one customer, we tried to move over their SureSignal box to our connection but it is refusing to connect to your systems.

The range is 149.5.110.0/23 (149.5.110.1-149.5.111.254).

I think I know what the problem is. These IPs only were recently put in our name by Cogent and previously showed up as being in the USA. WHOIS now shows as being in the UK :-

- - - - - - - -

[root@gandalf ~]# whois 149.5.110.1
[Querying whois.arin.net]
[Redirected to rwhois.cogentco.com:4321]
[Querying rwhois.cogentco.com]
[rwhois.cogentco.com]
%rwhois V-1.5:0010b0:00 rwhois.cogentco.com
149.5.110.1
network:ID:NET4-95056E0017
network:Network-Name:NET4-95056E0017
network:IP-Network:149.5.110.0/23
network:Tech-Contact:ZC108-ARIN
network:Updated:2011-11-03 13:07:44
network:Updated-by:Bill Garrison

- - - - - - - -

All that I get is a red light on the newer style SureSignal device.

Can one of the staff here please speak to your network guys to get this range updated ASAP please?

Trace Route just in case :-

- - - - - - - -

Tracing route to 212.183.133.181 over a maximum of 20 hops

 1    5ms    5ms    5ms    10.0.0.1
 2 16ms    6ms    6ms    149.6.10.25
 3 11ms 10ms 10ms    130.117.1.165
 4 11ms 12ms 12ms    130.117.50.217
 5 13ms 11ms 13ms    154.54.57.61
 6 13ms 18ms 12ms    64.208.110.109
 7 12ms 14ms 12ms    67.17.72.22
 8 31ms 30ms 28ms    67.17.78.13
 9 29ms 28ms 29ms    64.213.33.210
10 47ms 47ms 48ms    85.205.116.6
11    *      *      *      Request timed out.
12    *      *      *      Request timed out.
13    *      *      *      Request timed out.
14    *      *      *      Request timed out.
15    *      *      *      Request timed out.
16    *      *      *      Request timed out.
17    *      *      *      Request timed out.
18    *      *      *      Request timed out.
19    *      *      *      Request timed out.
20    *      *      *      Request timed out.

Trace complete.

- - - - - - - -

Best Regards,

Craig Brass

[gsharp]

Still not working. How difficult can this be. 😞

[billroth]

It's a never-ending story.

I have left it for a few days and no change - still blocked....

[sticktech]

Well, the turn around time for this seems to be around 40 days judging by this thread:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Blocked-IP-range/td-p/904865

...so I guess you'll get a resolution sometime early January!

[craigbrass]

In the words of Jeremy Clarkson, how hard can it be??? Phone up the team that does this and have them implement it while you are on the phone. Issue resolved, move onto the next issue.

Orange resolved the same issue with UMA in under 48 hours. Guess Everything Everywhere run a better ship...

[Retired-Lee]

Hi craigbrass,

Don't you think if it was that easy I'd have already implemented that?

The good news is I believe we're really close to getting the process fixed.

Cheers,

Lee

[craigbrass]

It only took the BBC 1 hour to implement the change  :smileytongue:

[RTaylor]

I'm very tempted to move to Orange if they have sloved the problem faster.

It's getting ver tiresome not having phone signal.

It's bad enough having to buy a sure signal box in the first place.

Come on Vodafone sort it out or else I shall be moving mine and families accounts else where.

[RTaylor]

Have we any idea how much longer this is going to take to resolve?

If I miss one more business related phone call due to this I think I may scream!

[DaveCD]

Hi everyone

Thank you for your posts and I appreciate that this is frustrating for you.

I have read through and can see we have information from craigbrass (thank you) and we are working to resolve this, could you please provide any other IP addresses we may need to check and add.

Many Thanks

DaveCD

eForum Team

[craigbrass]

So nearly 2 months on and you are still "working on it".

As I said, Orange resolved in 48 hours. Your company is utterly appauling at resolving what is a simple database update!