SureSignal Not Working on our IP Range

[craigbrass]

Hello,

We are a wireless and fibre optic broadband ISP that has recently started connecting customers to one of our networks. When connecting one customer, we tried to move over their SureSignal box to our connection but it is refusing to connect to your systems.

The range is 149.5.110.0/23 (149.5.110.1-149.5.111.254).

I think I know what the problem is. These IPs only were recently put in our name by Cogent and previously showed up as being in the USA. WHOIS now shows as being in the UK :-

- - - - - - - -

[root@gandalf ~]# whois 149.5.110.1
[Querying whois.arin.net]
[Redirected to rwhois.cogentco.com:4321]
[Querying rwhois.cogentco.com]
[rwhois.cogentco.com]
%rwhois V-1.5:0010b0:00 rwhois.cogentco.com
149.5.110.1
network:ID:NET4-95056E0017
network:Network-Name:NET4-95056E0017
network:IP-Network:149.5.110.0/23
network:Tech-Contact:ZC108-ARIN
network:Updated:2011-11-03 13:07:44
network:Updated-by:Bill Garrison

- - - - - - - -

All that I get is a red light on the newer style SureSignal device.

Can one of the staff here please speak to your network guys to get this range updated ASAP please?

Trace Route just in case :-

- - - - - - - -

Tracing route to 212.183.133.181 over a maximum of 20 hops

 1    5ms    5ms    5ms    10.0.0.1
 2 16ms    6ms    6ms    149.6.10.25
 3 11ms 10ms 10ms    130.117.1.165
 4 11ms 12ms 12ms    130.117.50.217
 5 13ms 11ms 13ms    154.54.57.61
 6 13ms 18ms 12ms    64.208.110.109
 7 12ms 14ms 12ms    67.17.72.22
 8 31ms 30ms 28ms    67.17.78.13
 9 29ms 28ms 29ms    64.213.33.210
10 47ms 47ms 48ms    85.205.116.6
11    *      *      *      Request timed out.
12    *      *      *      Request timed out.
13    *      *      *      Request timed out.
14    *      *      *      Request timed out.
15    *      *      *      Request timed out.
16    *      *      *      Request timed out.
17    *      *      *      Request timed out.
18    *      *      *      Request timed out.
19    *      *      *      Request timed out.
20    *      *      *      Request timed out.

Trace complete.

- - - - - - - -

Best Regards,

Craig Brass

[DaveCD]

Hi craigbrass

Thank you for your post.

I have been advised that the IP address 149.5.110.0/23 has not been added previously and rejected twice as this is not a UK registered IP address which is a requirement.

This would need to be updated on the data base by the ISP.

Many Thanks

DaveCD

eForum Team

[craigbrass]

It definatly was added as customers had it working...

And it is marked as being in the UK. See http://whois.domaintools.com/149.5.110.1

== Additional Information From rwhois://rwhois.cogentco.com:4321/ ==

149.5.110.1
network:ID:NET4-95056E0017
network:Network-Name:NET4-95056E0017
network:IP-Network:149.5.110.0/23
network:Postal-Code:HU19 2AT
network:Country:GB
network:City:West Yorkshire
network:Street-Address:Owthorne Manor, Hubert Street, Withernsea
network:Org-Name:Lonsdale Network Services Ltd
network:Tech-Contact:ZC108-ARIN
network:Updated:2012-07-12 14:19:00
network:Updated-by:Bill Garrison

Your team are looking at the top piece which nobody looks at. MaxMind who specialise in Geo IP look at the bottom piece. See http://www.maxmind.com/app/locate_demo_ip?ips=149.5.110.1

[Retired-James]

Hi craigbrass,

Unfortunately this isn’t something that we have control over and although we have queried this for you we are simply unable to add this to the whitelist as the RIPE data base has the following results when looking at your IP range;

inetnum:        149.4.0.0 - 149.26.255.255
netname:        NON-RIPE-NCC-MANAGED-ADDRESS-BLOCK
descr:          IPv4 address block not managed by the RIPE NCC
remarks:        ------------------------------------------------------
remarks:       
remarks:        Networks in this range are not in use in
remarks:        the RIPE NCC service region.
remarks:       
remarks:        You can find the whois server to query, or the
remarks:        IANA registry to query on this web page:
remarks:        http://www.iana.org/assignments/ipv4-address-space
remarks:       
remarks:        You can access databases of other RIR's at:
remarks:       
remarks:        AFRINIC (Africa)
remarks:        http://www.afrinic.net/ whois.afrinic.net
remarks:       
remarks:        APNIC (Asia Pacific)
remarks:        http://www.apnic.net/ whois.apnic.net
remarks:       
remarks:        ARIN (Northern America)
remarks:        http://www.arin.net/  whois.arin.net
remarks:       
remarks:        LACNIC (Latin America and the Carribean)
remarks:        http://www.lacnic.net/ whois.lacnic.net
remarks:       
remarks:        ------------------------------------------------------
country:        EU #Country is really world wide
org:            ORG-IANA1-RIPE
admin-c:        IANA1-RIPE
tech-c:         IANA1-RIPE
status:         ALLOCATED UNSPECIFIED
mnt-by:         RIPE-NCC-HM-MNT
mnt-lower:      RIPE-NCC-HM-MNT
mnt-routes:     RIPE-NCC-RPSL-MNT
source:         RIPE #Filtered

As they are notUKregistered we can not add the IP ranges due to the risk of being able to use them abroad.

James

[Orangeboot]

Could I add my voice for a speedy resolution to the IP address registration issue which is preventing us from getting our Sure Signals to connect to the Vodafone network.

I'm sure the tech team is busy but this should be a simple issue to resolve so could it be given some priority please. Without my Sure Signal the Vodafone coverage around here is less than ideal and I require my phone for on call commitments and the risk of missing an urgent call because my phone is in a black spot is significant.

Kind Regards 

[gsharp]

We are still waiting for this problem to be resolved. Very disappointed that we can't use our sure signal at the moment as we have very poor coverage without it.

[RTaylor]

We still have a sure Signal box that is not working!!

After finally buying one so we had network coverage in our house - we upgrade the internet to allow it to work better and now it stops working.

Please can we have a answer to this ASAP because I work from home and I'm missing important calls.

[rlmarsden72]

My ip address is 2.120.60.109.

Why has the Vodafone sure signal not working. I work in a hospital and Need to be reached via mobile when I'm on call.

[Retired-Matt_Vo]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Matt
Moderator
eForum Team

[Retired-James]

Hi rlmarsden72,

Thanks for your post here.

I have checked the IP range for you and can confirm that it isn’t being blocked.

Please can you let us know exactly what is happening with your Sure Signal and follow the relevant instructions on the troubleshooting threads as mentioned by Matt, once done, please post the results in this thread.

James

[craigbrass]

Hello,

Can you confirm the entire 192.175.40.0/22 has been added? I have added some users to 192.175.42.x and they are unable to use SureSignal.

Best Regards,

Craig Brass,

LonsdaleNET