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Solution

SureSignal V1 query

liewjls
2: Seeker
2: Seeker

‎11-12-2014 09:33 AM

Hi, 

 

I'm new with the suresignal, don't know it is working. I have only the first LED (power light) is solid and others is not flashing or light up like the support website said. I tried to reboot the router and the suresignal as well, but my SIMs still have bad 3G speed. Is there any way to login into the suresignal and look the status and debug what is going on. 

 

I did try to tracert like some of the post suggested. 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\90032-dell>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.249]
2 30 ms 30 ms 30 ms host81-139-0-1.in-addr.btopenworld.com [81.139.0
.1]
3 29 ms 30 ms 29 ms 213.120.178.141
4 30 ms 31 ms 31 ms 213.120.177.98
5 31 ms 31 ms 30 ms 217.41.168.73
6 32 ms 31 ms 30 ms 217.41.168.107
7 31 ms 32 ms 30 ms 109.159.249.122
8 31 ms 30 ms 31 ms core3-te0-9-0-19.faraday.ukcore.bt.net [109.159.
249.39]
9 31 ms 31 ms 30 ms 62.6.201.173
10 34 ms 35 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
11 32 ms 31 ms 33 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21

 

Looks like i can reach the 212.183.133.177 from my laptop. The sure signal S/N 21230526143. 

 

Any help? 

 

Thanks.

 

regards,

jenny

0 Thanks
4 REPLIES 4

LottieEady
2: Seeker
2: Seeker

‎11-12-2014 11:29 AM

Hi Jenny:

 

What type of broadband connection are you using for the SS? Can you tell us the type of router it is connected to?

 

Do the leds by the netowrk cable plug flash randomly?

 

L

liewjls
2: Seeker
2: Seeker
In response to LottieEady

‎11-12-2014 12:41 PM

Hi Lottie,

 

I believe it's normal ADSL broadband by BT? The router is Billion BiPAC 7402GXL Router.

 

No, the network cable has solid green color.

 

 

Thanks.

 

Regards,

jenny

0 Thanks

Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to liewjls

‎15-12-2014 12:09 PM

Hi Jenny,

 

Everything is fine with your traceroute.

 

Please switch your router off and on, plus reset the Sure Signal:

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour.

The Sure Signal is getting stuck whilst setting up, so this will help.

 

Thanks,

 

Ian

 

 

0 Thanks

travveller
4: Newbie
In response to Retired-Ian_

‎15-12-2014 12:21 PM

Hi Ian

 

I'm guessing the suggestion that users posting here get an official response within 24/48 hours refers to mon-fri only?

 

Trvav

0 Thanks