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14-12-2015 02:13 PM
Hello,
Could someone from Vodafone check to see what's happened to my SureSignal V3?
The issue you're experiencing: Unable to connect
What light sequence you're seeing: Flashing red light, two steady orange lights (centre and right)
Your speed test results from here: 21ms ping, 47.74Mbps down, 5.31Mbps up
Your external IP address from here: 92.234.13.163
Your Sure Signal serial number: 40131155281
The results of a traceroute:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.2
2 17 ms 17 ms 19 ms hari-bam-1.network.virginmedia.net [212.43.161.3]
3 20 ms 17 ms 18 ms hari-core-2b-xe-201-0.network.virginmedia.net [81.96.16.134]
4 21 ms 18 ms 22 ms popl-bb-1b-ae8-0.network.virginmedia.net [81.96.16.205]
5 * * * Request timed out.
6 * * * Request timed out.
7 19 ms 21 ms 33 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
8 23 ms 22 ms 22 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
9 24 ms 25 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
10 24 ms 24 ms 36 ms 85.205.0.93
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
There are no problems with the network at all. The following ports have been opened / forwarded on the router:
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
16-12-2015 05:53 PM
@colaniXL Thank you for providing your details.
We've noticed that your Sure Signal has recently made a connection and is showing up to date on our system.
Please let us know if you need further help.