SureSignal seems to keep resetting

[AprilBarclay]

Hi,

I have noticed recently my Suresignal seems to keep resetting. Both lights on the front constantly flash. Then eventually it goes back to the 1 light only. And then a little while later resets again

I have found similar posts where a firmware or hard reset is needed.

Thanks

[BandOfBrothers]

Hi,

You may have seen the troubleshooting guide but I'll add it here just in case. 

Vodafone-Sure-Signal-troubleshooting-Guide.

Which Version of SS are you using ?

I ask because it maybe worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[ChazzD]

@AprilBarclay

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.